Compliance

Pocatello Regional Transit (PRT) complies with the following: A) Americans with Disabilities Act (ADA), which prohibits discrimination based on disability; B) Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin; C) Equal Employment Opportunity (EEO), which prohibits discrimination toward an employee or job applicant based on race, color, religion, national origin, sex, age or disability. Note: All individual complaints of discrimination must go to the Equal Employment Opportunity Commission (EEOC); and D) Disadvantaged Business Enterprise (DBE), which requires FTA funding recipients to comply with the DBE regulations (49 CFR Part 26).

Reasonable Modification

In accordance with the Americans with Disabilities Act (ADA) and directives from the Federal Transit Administration, PRT will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services. To ensure equality and fairness, PRT is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.

Reasonable modifications do have limitations and are not intended to:

  • Cause a direct threat to the health and safety of others
  • Create undue financial and administrative burdens
  • Constitute a fundamental alteration to a service
  • Not necessary to provide equal access to a PRT service

Considerations when making a reasonable modification request:

  • Individuals requesting modifications shall describe what they need in order to use the service.
  • Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.
  • Whenever feasible, requests for modifications shall be made and determined in advance, before the transportation provider is expected to provide the modified service, for example, during the paratransit eligibility process or through customer service inquiries.
  • Where a request for modification cannot be made and determined in advance (e.g., because of a condition or barrier at the destination of a paratransit or fixed route trip of which the individual with a disability was unaware until arriving), operating personnel of the company shall make a determination of whether the modification should be provided at the time of the request.

The request must identify the modification needed in order to use the service. Whenever feasible, please make the request in advance, before the modification is needed to access the service. Within the scope of the ADA and reasonable modification, if PRT denies a request it will make every effort, to the maximum extent feasible, to ensure that a person with a disability has access to, and benefits from, its services.

Please contact the following to request a reasonable modification:

Pocatello Regional Transit
5815 South 5th Avenue, Pocatello, ID 83204
Phone: 208-232-5057
Email: prt@pocatello.us

Filing a Complaint

If you believe Pocatello Regional Transit has failed to comply with any ADA, Title VI, EEO, or DBE requirements, you may file a complaint with PRT or with the FTA Office of Civil Rights. Complaints should be filed within 180 days of the alleged violation. Please note that we encourage, though do not require, individuals to first file a complaint directly with Pocatello Regional Transit so resolution to a situation may be resolved at the local level.

PRT strives to process complaints promptly and ensure compliance. At the conclusion of our investigation, you will receive a letter outlining our findings. During a complaint investigation process, PRT will analyze allegations for possible deficiencies. If deficiencies are identified, we will work to correct them within 30 days.

Please complete the ADA Complaint Form, Title VI Complaint Form, or contact the following to file a complaint and/or obtain more information on the complaint process:

Pocatello Regional Transit
5815 South 5th Avenue, Pocatello, ID 83204
Phone: 208-232-5057
Email: prt@pocatello.us

A complaint may also be mailed directly to the Federal Transit Administration:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

Documents