Pocatello Regional Transit (PRT) complies with the following: A) Americans with Disabilities Act (ADA), which prohibits discrimination based on disability; B) Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin; C) Equal Employment Opportunity (EEO), which prohibits discrimination toward an employee or job applicant based on race, color, religion, national origin, sex, age or disability. Note: All individual complaints of discrimination must go to the Equal Employment Opportunity Commission (EEOC); and D) Disadvantaged Business Enterprise (DBE), which requires FTA funding recipients to comply with the DBE regulations (49 CFR Part 26).

Who May File a Complaint

If you believe Pocatello Regional Transit has failed to comply with any ADA, Title VI, EEO, or DBE requirements, you may file a complaint with PRT or with the FTA Office of Civil Rights. Complaints should be filed within 180 days of the alleged violation. Please note that we encourage, though do not require, individuals to first file a complaint directly with Pocatello Regional Transit so resolution to a situation may be resolved at the local level.

How to File

Please contact the following to file a complaint and/or obtain more information on the complaint process:

Pocatello Regional Transit
5815 South 5th Avenue, Pocatello, ID 83204
Phone: 208-232-5057

A complaint may also be mailed directly to the Federal Transit Administration:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

What to Expect from PRT’s Complaint Process

PRT strives to process complaints promptly and ensure compliance. At the conclusion of our investigation, you will receive a letter outlining our findings. During a complaint investigation process, PRT will analyze allegations for possible deficiencies. If deficiencies are identified, we will work to correct them within a timely manner.